8h177 Privacy Policy

1 Introduction & Scope

8h177 ("we", "our", "platform") operates a safe, trustworthy, and transparent online entertainment service for Bangladeshi players. When you use the 8h177 website, mobile platform, or any of our services, you agree to the terms described in this privacy policy.

The purpose of this policy is to inform you about what information we collect, why we collect it, how it is used, and what steps we take to protect your data. 8h177 treats user privacy as a top priority and follows international best practices in data protection.

This policy applies to all services operated under the 8h177.bar domain — including sports betting, slot games, live casino, and all activities related to user account management.

2 Information We Collect

We collect two types of information — what you provide directly, and what is collected automatically while you use the platform.

2.1 Information You Provide Directly

• Full name and date of birth — for account registration and age verification.
• Contact details: email address and phone number.
• National ID card or passport information — required for identity verification (KYC).
• Financial transaction details: bKash, Nagad, Rocket, or Upay account numbers.
• Any content you write or send when contacting our support team.

2.2 Automatically Collected Information

• IP address and approximate geographic location.
• Browser type, device model, and operating system.
• Session duration, page visit history, and click patterns.
• Information from cookies and similar tracking technologies.
• Transaction history: deposits, withdrawals, and betting activity.

2.3 Information Received from Third Parties

For fraud prevention and identity verification purposes, we may sometimes verify information through trusted third-party services. This data collection is always done on a lawful basis and in compliance with applicable laws.

3 How We Use Your Information

8h177 uses the information it collects for the following specific purposes:

• Account management: Registration, login security, and confirming user identity.
• Service delivery: Running betting, gaming, and payment services smoothly.
• Financial transaction processing: Verifying and completing deposits and withdrawals.
• Age verification: Ensuring that only users aged 21 or above are using the platform.
• Fraud & security: Detecting suspicious activity and keeping accounts secure.
• Customer support: Resolving your questions and complaints promptly.
• Service improvement: Analysing user experience to improve the platform.
• Relevant communications: Sending important updates, promotional offers, and relevant notifications (you can opt out at any time).
• Responsible gaming: Identifying signs of excessive gambling and providing timely support.

We do not use your information for any purpose beyond those listed above, and we do not sell it to third parties without your explicit consent.

4 Sharing & Disclosure of Information

8h177 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and technical services. They receive only the information needed to carry out their specific tasks and are bound by our strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a government regulatory body, or as part of a legal process. In such cases, we always disclose only the minimum information necessary.

4.3 Fraud & Money Laundering Prevention

Information may be shared with verification agencies in accordance with the applicable regulatory framework for anti-money laundering (AML) and fraud detection.

4.4 Business Transfer

If there is a change in the ownership or business structure of 8h177 in the future, user data may form part of that process. In such a case, we will notify users in advance.

5 Cookies & Tracking Technologies

8h177 uses cookies and similar technologies. These are small data files stored in your browser that help make the platform more functional and personalised.

5.1 Types of Cookies

• Essential cookies: Required for the platform to function properly — related to login sessions and security.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Help us understand how the platform is used and support service improvement.
• Advertising cookies: Used to display relevant advertisements and promotional content.

5.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect some core platform functions. Blocking cookies entirely may prevent login or payment services from working properly.

6 Data Protection & Security

8h177 has put in place both technical and organisational measures to protect your information:

• SSL/TLS encryption: All communication between the platform and your device is encrypted.
• Storage security: Stored data is protected using encryption technology.
• Access controls: Only authorised personnel have access to user data.
• Regular security reviews: Regular audits are conducted to identify and address system vulnerabilities.
• Two-factor authentication: Two-step verification is available to secure your account.
• Cybersecurity training: Our team members receive regular data protection training.

While we are committed to maintaining the highest level of security, no digital system can guarantee complete protection. In the event of a data breach, we will promptly notify affected users as required by law.

7 Data Retention

8h177 retains your information for as long as it is needed to provide services or to meet legal obligations. Data is retained according to the following guidelines:

• Active accounts: All information is retained for the duration the account remains active.
• Closed accounts: Even after an account is closed, financial transaction records and identity verification data may be retained for a set period as required by law.
• Transaction data: Transaction records are kept for an extended period in accordance with anti-money laundering regulations.
• Customer support communications: Used to ensure issue resolution and improve service quality.

Once the need for retention has ended, we securely delete or permanently anonymise the data.

8 Your Rights

As a user of 8h177, you have several important rights over your own information:

8.1 Right of Access

You may request a summary of the information we hold about you at any time.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request that we correct it.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some data may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In some cases you may object to, or request a restriction on, the processing of your information.

8.5 Withdrawal of Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. Contact our support team to do so.

To exercise any of the rights listed above, send an email to [email protected] or contact us via our 24/7 live chat.

9 Protection of Minors

8h177 is strictly for users aged 21 and above. We do not knowingly collect information from minors. If we become aware that we hold data belonging to a minor, we will immediately close that account and delete the relevant information.

If you believe a minor is using 8h177, please notify us immediately at [email protected].

10 International Data Transfers

8h177 primarily serves users in Bangladesh. However, for technical service delivery purposes, some data may be processed on international servers. In such cases, we ensure that:

• Data transfers are carried out securely and in an encrypted manner.
• The receiving party maintains an equivalent standard of privacy protection.
• Only the minimum data necessary for service delivery is transferred.

11 Third-Party Links & Services

The 8h177 platform may occasionally reference third-party services, such as payment gateways (bKash, Nagad, Rocket, Upay) or game software providers. These third parties have their own privacy policies and 8h177 is not responsible for their practices.

You are advised to read the privacy policy of any third-party service before using it.

12 Policy Changes & Updates

8h177 reserves the right to update this privacy policy as needed. When changes are made:

• The "Last updated" date at the top of the policy will be revised.
• For significant changes, we will notify users by email or through the platform.
• Continued use of the platform after an update will be taken as acceptance of the new policy.

We recommend visiting this page regularly to stay informed about the latest policy.

13 Responsible Gaming & Data

8h177 monitors your playing patterns and financial transaction data to support responsible gaming. If we notice that someone is playing at an unusual level, we proactively offer assistance. This monitoring is done in the interest of the user and this information is never shared with third parties.

To learn more about responsible gaming, visit our Responsible Gaming page.

14 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:

• Email: [email protected]
• Live chat: 24 hours a day, 7 days a week — in Bengali and English.

We take all privacy-related requests seriously and aim to resolve them as quickly as possible.