Frequently Asked Questions
All your questions about 8h177 answered here
From deposits and bonus claims to KYC verification and withdrawals — this page has detailed answers to more than 25 common questions that Bangladeshi players find most useful.
If you run into any issue or have questions while using the 8h177 platform, this FAQ page is your first stop. Below you will find questions and answers organised into four topics: deposits, identity verification, bonuses, and withdrawals. Each answer is written in plain language so that both new and experienced players can find solutions quickly. If you cannot find the answer, contact our 24/7 live chat support.
Deposits
Depositing with bKash at 8h177 is straightforward. Log in to your account, go to the deposit option, and select bKash. Complete the payment to the provided number and confirm the deposit using your transaction ID. The minimum deposit amount is just ৳100. Your balance is usually updated within a few minutes.
Yes, Nagad is a supported payment method at 8h177. Select Nagad on the deposit page, send the required amount to the provided number, and submit the reference number. The minimum deposit is ৳100 and no extra fees apply.
The minimum deposit at 8h177 is ৳100 across all payment methods. 8h177 does not charge any fees for deposits. However, your mobile wallet service may have its own charges — check the terms of the relevant wallet for details.
Your balance is usually updated within a few minutes. If it still hasn't appeared after 15-20 minutes, contact our 24/7 live chat with your wallet transaction ID and a screenshot of the payment. The support team will verify and resolve the issue quickly.
8h177 currently supports four mobile wallets in Bangladesh: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet service from Dutch-Bangla Bank. Both deposits and withdrawals are available through all four methods. The minimum deposit is ৳100 for each.
Identity Verification (KYC)
The National ID card (NID) is the most commonly used document for identity verification. A passport or driving licence may also be accepted. Your full name, photo, and date of birth must be clearly visible on the document. The image of the document must be clear and free of blur.
KYC verification secures your account and prevents any unauthorised use. It is a proven method of confirming a user's identity. Verification may be required before your first withdrawal or when transactions exceed a certain limit. This process keeps your account and funds protected.
If your KYC application is rejected, read the reason for rejection carefully. It is usually due to a blurry image or a name mismatch. Reapply with a correct and clear document. If the issue persists, email [email protected] or get help via live chat.
Not all users need to complete KYC from the start. A verification request usually comes when you make your first withdrawal or when your transaction volume exceeds a certain limit. Withdrawal may be delayed if verification is not completed, so it is convenient to be prepared in advance.
For safe withdrawals at 8h177, the name registered on your account must exactly match the name on your mobile wallet (bKash, Nagad, Rocket, or Upay). This ensures the money is going to the right person. A name mismatch may cause the payment to be held and additional verification may be required.
Bonuses & Offers
The 8h177 welcome bonus is 150% on your first deposit, up to a maximum of ৳15,000. For example: if you deposit ৳1,000, you will receive a bonus of ৳1,500 and your total balance will be ৳2,500. To claim the bonus, select the bonus option when making your first deposit. It is added automatically.
A 20x wagering requirement applies to the welcome bonus and is calculated on the bonus amount only, not the deposit amount. For example: if you receive a ৳1,500 bonus, you must place a total of ৳30,000 in bets (৳1,500 × 20) before you can withdraw the bonus funds. Winnings from the bonus can be withdrawn only after this condition is met.
No, the welcome bonus is given only once per account. If the same person tries to claim the bonus by opening multiple accounts, it will be considered a violation of the rules and the account may be suspended. 8h177 is committed to maintaining a fair and safe environment.
Yes, if after receiving the bonus you decide you do not want to keep it, you can contact support to request a bonus cancellation. However, cancelling the bonus will also void the results of any bets placed using it. It is advisable to read the terms carefully before cancelling.
A bonus's validity depends on the terms of the specific offer. Once a bonus is added to your account, it must be kept active and the wagering requirement must be completed within a set period. Any unused bonus may be automatically removed if the conditions are not met in time. Check the expiry terms once before claiming a bonus.
How to Withdraw Money
The minimum withdrawal amount at 8h177 is ৳1,000. Once approved, the money usually reaches your mobile wallet within 1 hour. Withdrawals can be made through any registered method — bKash, Nagad, Rocket, or Upay. This is one of the fastest payment services in Bangladesh.
Yes, 8h177's withdrawal service runs 24 hours a day, 7 days a week. Whether it is night or a weekend, you can submit a withdrawal request at any time and the process is usually completed within 1 hour. Our support team is also available 24/7.
After submitting a withdrawal request, it may remain pending while it is being processed. If it is still pending after more than 1 hour, contact live chat with your request ID. Withdrawal may also be delayed if KYC verification is not completed or wagering conditions remain unmet.
Yes, but to withdraw winnings earned from a bonus, you must first meet the wagering requirement. For example: after placing a total of ৳30,000 in bets for a ৳1,500 bonus, the winnings related to that bonus can be withdrawn. Once the conditions are met, submit a withdrawal request directly from your balance.
Yes, for security reasons withdrawals will only be sent to a mobile wallet (bKash, Nagad, Rocket, or Upay) registered in your own name. The name on your account must match the name on the wallet. Sending money to someone else's wallet is not available — this is done to protect your funds.
Still have questions? We are always here for you
8h177's support team is ready 24 hours a day, 7 days a week to resolve any issue you have. Assistance is available in both Bengali and English.
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